Our rule is simple: we only refund a payment when the problem was caused by our system. This policy is part of our Terms of Service.
1. No refunds
All payments for paid plans are final. We do not refund a payment for any reason that was not caused by our system, including:
- a change of mind, or not using the plan;
- unused time left in a period;
- reaching the limits of your plan;
- problems in your own app, devices, servers or network;
- problems caused by third-party services, such as app stores, Telegram or your payment provider;
- a suspension or closure caused by a breach of our Terms of Service.
2. The only exception
If a problem caused by our system keeps your plan from working and we cannot fix it, we refund what you paid for the time the Service could not be used.
A payment we took by mistake, for example twice for the same period, is refunded in full.
3. Why there is no withdrawal period
A paid plan is a digital service that starts as soon as your workspace is upgraded. By upgrading, you ask us to start it immediately and accept that, where the law allows it, any right to withdraw from the purchase ends once the service has started.
4. How to ask for a refund
Email [email protected] or message us on Telegram with your workspace name, the payment details and a description of the problem. Approved refunds are paid back through the original payment method where possible.
5. Chargebacks
Please contact us before opening a dispute with your bank or payment provider. We may suspend a workspace while a chargeback is open.